We work on the basis that people don’t like surprises – unless they’re nice surprises. Over the course of our 30 years as a family-owned building business we’ve come across clients who’ve seemed initially a bit guarded. When we talk to them and get to know them, we discover this wariness is usually because they’ve had a negative experience with a builder in the past. A job has gone over budget and the builder shrugs as if to says ‘Well, that’s what it costs now’. Or a deadline has been blown leaving the client stranded in temporary accommodation and out of pocket into the bargain. Or the job has been only 90% completed and the builder’s upped sticks and gone to another job. On that basis we totally understand why people would be a bit hesitant when engaging a builder, and that’s why we run our business as if we were the client.
Two things are central to Charas Constructions – no surprises and no hidden costs. We estimate carefully and we work quickly – a small job like a bathroom, two working weeks. A kitchen, three weeks. So you’re back in almost before you know it. And the job costs what we said it would. In fact we guarantee it – on time, on budget, every time – regardless of the size of the job. And on the off-chance something should go wrong – say because a benchtop is made the wrong size or a delivery is held up – that’s our problem not yours. We will cover any additional costs and pay you for every day the job is delayed. It’s just the way we work.
Because you know what? We don’t like surprises either.